Terms & Conditions

1. Definitions

• "vantaelinmy" / "We" / "Us" — vantaelinmy Sdn. Bhd., 23 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia.
• "Service" — AI marketing intelligence services including Customer Intelligence Platform, Campaign Performance Analytics, and Content Strategy Intelligence.
• "Client" / "You" — The individual or organisation engaging vantaelinmy's services or accessing this website.
• "Agreement" — These Terms together with any signed project scope document.
• "Content" — Deliverables, reports, dashboards, and documentation produced by vantaelinmy during a service engagement.

2. Acceptance of Terms

By submitting an enquiry, engaging services, or using this website, you confirm you are at least 18 years of age, have legal capacity to enter a binding agreement, and accept these Terms on behalf of yourself or your organisation.

3. Service Description

vantaelinmy provides structured AI-powered marketing intelligence services. Each engagement is scoped individually and confirmed in a written project scope document before work begins. Services are primarily delivered to clients in Malaysia and, where agreed, across the Southeast Asian region. vantaelinmy reserves the right to decline engagements where capacity or fit requirements cannot be met.

4. User Responsibilities

• Provide accurate information in all communications
• Not use the website for unlawful purposes or in ways damaging to vantaelinmy
• Not attempt unauthorised access to any vantaelinmy system or data
• Not reproduce or distribute vantaelinmy website content without written consent
• During engagements, provide timely access to data, systems, and personnel as needed

5. Intellectual Property

All vantaelinmy website content is protected under Malaysian copyright law and owned by vantaelinmy Sdn. Bhd. Deliverables produced during engagements are licensed to the client for internal business use. vantaelinmy retains ownership of methodologies and may develop similar capabilities for other clients, provided no confidential client data is disclosed.

6. Payment Terms

All fees are in Malaysian Ringgit (RM). Payment schedules are defined in the project scope document. Generally:

• A 50% deposit is required before project commencement
• Remaining balance invoiced at agreed milestones or project completion
• Payment due within 14 calendar days of invoice
• Late payments may attract interest under applicable Malaysian law

Refunds: Deposits are non-refundable once project work has begun. If vantaelinmy fails to deliver the agreed scope due to our fault, a proportional refund will be discussed.

7. Confidentiality

Both parties agree to treat as confidential any proprietary information shared during an engagement. vantaelinmy will not disclose client data or project details to third parties without written consent, except as required by law. This obligation survives project completion.

8. Disclaimers

The vantaelinmy website is provided "as is". AI-derived insights represent intelligence to support marketing decision-making — not instructions or commitments regarding business outcomes. vantaelinmy does not provide legal, financial, or regulatory advice.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, vantaelinmy's total liability to a client shall not exceed the total fees paid for the relevant engagement. vantaelinmy is not liable for indirect, consequential, or incidental losses including lost revenue or missed opportunities.

10. Termination

Either party may terminate a service engagement with 14 days' written notice. On termination, work completed to date is invoiced at a pro-rated amount, all client data is returned or deleted as agreed, and confidentiality obligations remain in force. vantaelinmy may terminate immediately on material breach unremedied within 7 days of written notice.

11. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Disputes will first be addressed through informal negotiation. If unresolved within 30 days, matters fall under the jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. Changes to These Terms

We may update these Terms periodically. Changes take effect upon publication with a revised "Last Updated" date. Continued use of our website or services constitutes acceptance.

13. Contact